Even the hubby agrees no more back pain and the best sleep ever. It's simply an undentified/unidentifiable product with no possible warranty.Stay away from these.UPDATE AFTER ELEVEN MONTHSThe mattress has failed. No issues with smell or sagging. When it did finally arrive, it was thankfully not one of those mattresses that get shoved into a box. If you use one of these and buy something, Slumber Search may make a small amount of money. No more back aches post hectic and super tiring days.We came across this mattress when we were visiting our friends a few months back and were astonished with the sleep quality thanks to the mattress. ...I've waited, and tried sleeping in this bed for three weeks so as to remain objecive.Realizing I was simply not comfortable, sometimes in pain while sleeping/lying there, I bought into the adverts telling me that it is because my "Inner spring mattress causes pressure points". The middle SAGS and makes my bad back and neck worse. This helped make it softer and provided some relief for my husband from the heat retention.If I had to buy another mattress, I would buy this one again. Serta has partnerships with many hotel groups across the US. Also, i'm a prime member so shipping was free. If I did, I'm sure I would make the trip to buy another waterbed and have it delivered and set up at my home. When it arrived we were very surprised to find that it feels like a nuch more expensive mattress. Even though I had a verifiable Serta mattress, they were not going to help at all or come up with a friendly workaround to help out (like the best companies do). Serta uses USA-based manufacturing teams to produce all their mattresses. I was not at all surprised when my friend mentioned that I am the 4th person who is ordering this mattress after sleeping on the mattress - speaks volumes of the comfort this mattress has.My wife and I simply love the comfort of this mattress. I am so disappointed in what we purchased. I would Love to wake up each morning without the pain and stiffness I experience now. I noticed my hips ached when I was waking-up, then that I had twinges in my lower back in addition to the hip pain, and finally, that I couldn't sleep for more than a couple of hours. I am 5'4 and weigh 170, I am not skinny but I am not super morbidly obese. Crawling into bed at night, it does feel a bit firmer than I would like, however, within a minute or two it starts warming up and feeling like the proverbial hand in a glove. Very dissapointing! Select items on sale. Approximately 1 year ago we purchased a King Size Serta Perfect Sleeper Mattress. Serta provides long warranties, but some people note durability issues. Browse the top-ranked list of Serta Furniture below along with associated reviews and opinions. SINCE I AM MENOPAUSAL, HEAT WAVES -NOT FLASHES- KEPT ME FROM TRYING THE ORIGINAL TEMPERPEDIC TYPE MATTRESSES, BUT THIS SERTA GEL FOAM MATTRESS DOES NOT TRAP THE HEAT, JUST LIKE THEY SAID. This company is not yet accredited. However, some sleepers have reported issues with durability for some models.If you are looking for long lasting comfort, take a look at our top rated mattress list, and specifically our top rated hybrid mattress list highlights similar types of mattresses that are competitively priced and rated well by customers. We had initially begun with the firm and could not sleep on it - had it replaced with the plush. See how it all works here. SOOOO nice! It DID not come in a Serta box and was made by Sleep Innovations. I decided then and there that it would be his Christmas present this year. They also put out 'exclusive' series mattresses, which are riffs on their other lines but are cobranded or sold exclusively with certain retailers. This was a good buy. Definitely not Sealy. My husband suffers from a back disability and has already had 2 surgeries. Unpacking was easy per instructions and the sleep comfort and support are working for me very well. Like our last memory foam it holds your body heat, the seller claimed it was cooler because of the gel-memory foam. A few hours later, I walked upstairs and went back to sleep in our spare bed room. I tried for 2 months to get used to it, walked on the bed, etc. It doesn't provide any support..you sink into it and cant move, it wakes you completely up when you just try to move positions, which you have to do because your back starts to hurt. WAS I WRONG. My family prefers sleeping on that than this and it is really depressing. Certainly when i lay on the mattress i feel some heat between myself and the mattress but it is not hot and I have not experienced any kind of perspiration.After a few nights on this mattress I am very satisfied my wife and I have slept better the last few nights then we have in years. Warranty: Serta offers a 10-year warranty for all Perfect Sleeper and iComfort memory foam mattresses. Serta also sells pillows, sheets, crib mattresses and pet beds. I was told they would replace the mattress with the exact same brand/model if there was a defect and I told them I did not want the same mattress because of quality concerns. Just like Serta mattresses, the cushions and foam used in Serta furniture are all built with eco-friendly practices. They offer a direct to customer option from their online storefront, which offers bargain-seekers a competitive mattress at a low cost. This mattress feels as good as any we tried at a price better than anything we could find locally. Palisades Reclining Sectional with Right Storage Chaise - Serta. Pulled old king spring mattress out, put new bed skirt on, removed from box and oriented it to length and width on top of the box springs and carefully cut the white compression fabric off then did the same for the clear plastic vacuum wrap and it unfolded a couple times to one fold lengthwise, sucked air you could hear into it an in less than an hour was laying flat. A good mattress and a good night sleep are just what you get with a Serta Luxe Mattress. GREAT PRODUCT!! They offer two different types of mattresses: hybrid and foam, which have higher profiles than the Perfect Sleeper varieties. We went on vacation and slept on this mattress in my sister's house. I have Chronic Back and Neck Pain and the mattress we have now is not working for Us. It's usually not my bed that brings on the pain but it is nice to know this mattress is not causing me any pain.I combined this mattress with a frame also from Amazon that I topped with plywood and makes a very good combo.I was hoping to really fall in love with this mattress and come on here and sing it's praises and say everyone needs one. What a waste of money I did not have! I thought they had mistakenly sent me a foot stool. I went out and bought a 1inch foam topper to put on it to reduce the firmness. Will always buy Memory foam bed for now on:-)12 inch foam is just right. We will be replacing this mattress with Novafoam soon due to its defect.Amazon customer service was exceptional. Next we carefully opened the box and located the tag on the mattress. The mattress is no hotter in my opinion then any other mattress i have slept on. Whew! The representative asked that I provide the original invoice, but since Art Van was out of business, I was unable to access the documents. The next step was to send them a $60 check (which was free with Art Van) to have a 3rd party company evaluate the mattress. All very confusing and more complex than it needs to be - but at the end of the day, we like the mattress so far and it wasn't outrageously expensive. He frequently cannot get a good consistant rest and rarely sleeps through the night. Best money we ever spent. I think that is a feature that needs to return on all mattresses. "Amazon - like always is the only reason why this review doesn't have one star. I'm very happy with it as it is a definite improvement over the innerspring custom made one it replaces at 1/3 the price also. It was shipped in a shrink wrapped container, folded in half, so there is still a noticeable ridge down the center of the bed that divides the two halves. It is really no different than our last memory foam, which was not gel-memory foam. I ordered this bed in the offset chance that it would be comparable to the beds in the big chains (i.e. Like all things you read on the Internet, understand there is no better judge than yourself. Once you get it un packed, place the unit on your platform and then cut away the wrap. I really dig this mattress now and I am glad I didn't go through the hassle of selling it on Craigslist. Two ends of the mattress are pointing up about 3 inches from the base. Make sure you buy deep pocket fitted sheets because refusal ones most likely won't fit. If I would have known what was about to happen I would have filmed it. The smell was not long lasting like stated in other reviews. Additionally when my girlfriend stays over we sleep better than ever. Having my arm under her pillow didn't come accompanied with the "dead arm" that happens on most mattresses. They should put used mattresses on the floor so you would know what change would occur since that change happens so quickly. Our sheets fit well even though it is slightly thicker than our old mattress.My husband sleeps very well and complains less about his back hurting. Not too mention that when I got on the mattress, I didn't just sink into the mattress like I did my old one! I had no trouble dragging it around.Expanded very quickly once I cut it out of the packaging so be ready for that and be careful not to cut the mattress. Do yourself a favor run as fast as you can from this Serta mattress. Amazon's customer service and shipping is incomparable, I ordered this mattress on Monday December 26th and it was delivered Wednesday December 28th and that's with regular free shipping; I guess I was lucky enough to be just one state away from one of Sleep Innovations warehouse (PA to MD).Now on to the mattress, it was delivered by UPS in a box just like the other reviews state and I slid it up to the second floor by myself (I'm a 28 year old 220lbs man though), set up was easy: just have your box spring ready and take the package out of the box, set it on top of box spring and cut the plastic wrapper (you can use any box spring or flat board). But, I kept it and I am glad I did.About a month after sleeping on it I noticed I did not wake up with any aches or pains, what I originally did not like was that I was expecting it to be the kind you "melt" into. We did buy a fairly cheap cotton pillow top to help keep us cool during the hot summer months. Local sales people tried to tell us the more a person spends on a mattress, the better the quality. Sort by | left hand navigation Skip to Search Results. We could not be happier and it sleeps so much better than a traditional spring mattress. We called Amazon and they sent a replacement. It is not as soft as a tempurpedic or icomoft but it does not cost near as much either. I've had no problems with this and now realize there is a HUGE difference between toppers and a real memory foam mattress.First off, this thing weighs a lot, nearly 100 lbs. But again, I had wonderful interactions with the company....but there is no way I could package this bed up to return it. Have a cabin where the bed room temp is around 60 in the winter. Period. I bought the mattress in 2012 and today in 2016 it doesn't have dips or depressions where we sleep and is wonderfully comfortable. Now it is too late. Then we pealed the plastic wrapping back just enough to pull the tag out and make sure it was a king. I think he sleeps so soundly he hasn't noticed!We definitely recommend this mattress! When we received this mattress and set it up, my husband and I thought we might have made a mistake because it felt a bit too firm. The Serta Innerspring Mattress Review You Can Actually Trust (Perfect Sleeper, iComfort Hybrid, iSeries, Sertapedic) No commission • No endorsements • Based on owner experiences • Since 2008 • More THE GOOD: Often widely available in stores • many firmness / comfort options • several models affordable. Now what can we do, we need a good night's sleep! It’s so comfortable no more back aches an I sleep like a baby !! Now I have to spend additional money to purchase some type of cooling pad or heat barrier. Came in a 4' high box about 30" on a side and tightly compressed. The memory foam on top is pretty comfortable but isn't thick enough to mask the coils underneath. It still provides great support throughout the night. Would highly recommend if you are looking for a quality memory foam mattress at a great price. My husband is very picky about his mattresses too. It's not too noticeable and the bed is still super comfortable! I am going to try to buy a mattress topper if I can find one that is less than 50 or 60 dollars. There is a ridge in the middle of the bed where I assume the mattress was folded in half for shipping. I've had this mattress for about 2 yrs. You'll notice that their online models are not named the same as what you find in stores. I found that this offers great support, the right amount of firmness (with out being a slab) and it makes my back very happy! I was looking for a mattress to go with my new bed and after seeing the Serta 10 inch memory foam mattress at Sams I was intrigued by the small package and thought how could they fit a queen sized mattress into such a small box and wondered if it could be any good. Not sure what its made out of but WOW! ConsumerAffairs is not a government agency. Right from the start I was met with resistance rather than a helpful customer service experience. I keep my bedroom on the cool side (I prefer around 65 if possible) and that may be why this bed doesn't conform to me very well. Lance. I got a platform frame for this so we will see how it works out, for now I have it laid out on the floor. I had a Serta inner spring mattress before this purchase and I am thankful for this upgrade. Serta - Executive Office Chair - Black. Sitting on it or trying to read in bed is not so good. The first one had a huge lump in middle and we returned it and it was replaced. Nonsense. The Novogratz Francis Farmhouse Metal Bed is a chic rustic barnyard dream come true! Mattress & furniture shopping is an oftentimes tedious and mundane task. Thank you. So if you have a bad back I do not recommend this mattress at all. I usually toss and turn to "find" the right spot BUT in this bed I don't have to do all that! 4. Weighed about 90 pounds so is reasonably heavy but not fragile if you don't cut it. You can tell a noticeable difference in your body temperature when going to sleep which is awesome living in Florida during the summer. A link has directed you to this review. You're not awoken by her tossing and turning, and since it's firm we don't roll into the middle. Thank you Serta for being so good to my family. By purchasing a mattress from Serta, you’re also showing that you care about local jobs – it’s a win-win situation! I will deter thousands of dollars worth of sales by using my voice and honesty to help others. It come in a big box compressed so you will want to get it upstairs on the bedframe before you open it up and let it absorb all the air around. WARRANTY IS THROUGH OTHER MANUFACTURER. Cooling and comfort upgrade features like Max Cold Cover and Air Support Foam are also available. Will keep everyone updated. I wish the mattress was a little firmer, but all in all I am very happy with my purchase. It does not come with a waterproof cover but does come with something like a dust cover. According to Consumer Reports, this is definitely not the case. The heavy and bulky box tends to anger the postal employees who have to deal with it.My bed setup closely matches the quality of that which I experienced at top hotels. Thanks!! Some links on Slumber Search are referral links. Wow does it deliver. Let me elaborate my experience.Cost: Roughly 400 bucks cheaper than local shops. Directions say it takes a full 72 hrs for it to fully function. This is a great mattress! Have purchased dozens of mattresses in my life and will never again buy a Serta. It's not genuine Serta product. COULDN'T BE HAPPIER. learn more It came very quickly my third night sleeping on it a and so far very comfortable, I usually twist and turn and turn and talk in my sleep but so far my husband says I'm sleeping like a baby, would definitely recommend this :-). My husband built a platform out of wood for the bed. It's why 4 years later the foam is still in good shape. I think we've had it long enough now that it's officially "broken in". Thank You, Robin **. Serta has all the right ingredients in their mattress for a perfect night’s sleep. Our last mattress was a top of the line pillowtop mattress, but shortly after we began sleeping on it, we started getting permanent indents in the mattress. I am very happy. Standard shipping is free when you order from Serta.com but does not include installation or removing your old mattress. A great mattress for people with lower back pain, the Serta Perfect Sleeper mattress offers great pressure relief and many firm options. Have had it 8 months and is already broke down on sides and holes in the sleep zones. Both have broken down with dipping and uneven wear. I laid on it and thought, "this will never work". After comparing mattresses at furniture stores in our area, we decided to go with this online purchase and have been very happy with it. It is made of all the best materials and with the utmost nicest quality craftsmanship that I've seen in a very long time! The process to submit a claim doesn’t allow to show true representation of how the mattress is when laying on it. The first one we got we thought there was a defect because where we sleep there are large indentions but since they replace the mattress the same thing is happening . I still don't think that this product is that much warmer then any other mattress I have slept on but a cotton pillow top is a nice edition. I was expecting to sleep hot, but the cool gel works. VERY deceiving! Other than that I really like the mattress and will definitely be buying more serta mattresses in the future. I have had this mattress for a year. My wife and I both enjoy the fact that it adjust to our size. We have young children so we are frequently in and out of the bed throughout the night and it is very nice that the other person can continue to sleep. It began a few weeks ago, and has progressed to where I'm sleeping on a cheap camping air mattress.After my original concerns, I actually like the mattress and slept comfortably and contentedly until the problems started. Hotels oftentimes change mattresses way more frequently than end customers, which means you may find that durability is more of a concern than expected. Select items on sale. I took care of the mattress once I started to use it. Thankfully, I eventually found my invoice which allowed me to move beyond the first step. I HAD LAID IT ON A SHEET AND WE WERE ABLE TO MOVE IT EASILY TO THE OTHER ROOM. I have a lifetime warranty on my mattress Sealy posturepedic from Dillard's, it came with the worry no more certificate and warranty so therefore if you use the worry no more mattress cover it is guaranteed for life against stains of any sort, tears of any sort, mattress having any sort of spring trouble, any problems. If not for the huge size (king) and the hassle for returning it I would have returned it within the first month itself. I have been sleeping on this Serta Luxe Chamblee Firm queen mattress for a few weeks now and I am in love! You must lay on a foam mattress for more than a few seconds to give it time to adjust to your body. Works, it was delivered on August 17, 2019 ( last month.. Update in a box spring mattress pretty firm t have the back her did... Was not repairable SoCal so I will deter thousands of dollars worth of sales by using my voice honesty! The product was defective would love to WIN a new bed frame has. 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