I went through the process of getting fitted and trained on how to use and maintain my contacts. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. Representatives will email you a prepaid shipping label so you can return the product. Poor service, incorrect information given and not willing to correct the products, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We make it easy to file a formal complaint against Lenscrafters online. 1,379 LensCrafters reviews. to speak about an eye glass problem. Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem, Jul 01, 2010 My name is Jennifer, I am a representative for LensCrafters Corporate Customer … Write a Review Edit This Page. LensCrafters Sucks Customer Reviews and Feedback. Use this comments board to leave complaints … LensCrafters Customer Service Center I won't argue for very long - I just take my business to other places. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The trial contacts were ordered when I completed my eye exam. I felt like I was being manipulated and given the run around. 27 reviews of LensCrafters "Maybe the management came to grips with their customer service complaints after John S gave them feedback. All rights reserved. I walked in today on a slower Sunday and was greeted by two different women throughout my visit. Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution. A free inside look at company reviews and salaries posted anonymously by employees. consumer reviews about lenscrafters: askirt. The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020... Lencrafter's is the very worst place to do business now avoid them!! © 2004-2021 ComplaintsBoard.com. Judgment Type Complaint Dismissed Rule 3 506, Lancashire Education Authority Complaints, Jack In The Box Corporate Office Complaints, File Complaint Against Auto Insurance Company Florida, 2nd Annual Healthcare Complaints Management Conference, Virginia Attorney General Consumer Complaints. Contact LensCrafters by sending us an email. Our website collected and compiled various consumer reviews about Eyebuydirect and LensCrafters as well as customer ratings and recommendations for these brands. I will never go back to this place-by Jennifer (10, August, 2015) Clarifeye robot eye doctor; Five times more measurements than regular test (Image credit: Lenscrafters) The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. A free inside look at company reviews and salaries posted anonymously by employees. I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased... Not bad, but could've been way better. Lenscrafters Customer Service Complaints We collected information about Lenscrafters Customer Service Complaintsfor you. The sales lady is very hateful when you call to inquire about your glasses. feb 21, 2012 bad customer service. From Everything.Sucks. I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. Review authors value the most Insurance Plans Acceptance. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. The mgr started denying things before we ever got the story straight. I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the lenses. I told him that I wasn't abusive or destructive towards my glasses. i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. William MatthewsNo response to Follow Up - Lenscrafters Customer Care Form - Ticket 200928000017On 9/26 we visited your store in Greenwood, In. The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. And wanted a better explanation as to why they kept on falling apart. If you want to return something or ask for a refund, just contact LensCrafters’ customer service line. Review authors value the most Insurance Plans Acceptance. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. You can find contact details for LensCrafters above. Very disappointed and feel very taken advantage of by Lenscrafters. I told him that I wasn't satisfied with the product or the service. Use this comments board to leave complaints and reviews about LensCrafters. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. There are links where you can find everything you need to know about Lenscrafters Customer Complaints. I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. Please let me know if you can offer any assistance to correcting the issue. Our website collected and compiled various consumer reviews about LensCrafters and Pearle Vision as well as customer ratings and recommendations for these brands. Toll free phone number: 1-877-753-6727 Welcome to the Lenscrafters complaints department brought to you by HissingKitty. The customer service is terrible. I would like my full refund. Lenscrafters review: Buying. Its stores usually host independent optometrists on-site or in an adjacent store. Manager Shawn served us. View HQ Business Complaints Are … LensCrafters … Recent recommendations regarding this business are as follows: "Avoid LensCrafters in Menomonee Falls", "Stay away from … I would really appreciate the help in fixing this problem once and for all. I told them that i didn't want to use my warranty. 1,293 LensCrafters reviews. I went in to pick up my Tiffany glasses which in total cost me over $800. Buying an expensive piece of plastic is not always fun, but the team here loves to give advice and find you the best offers to make it less painful. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. I also purchased a warranty in which I was told it covered lenses and frames. The front desk staff is absolutely horrible. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. I had a warranty...my wife was there when I bought my glasses and 2 pair for her. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. 1,347 LensCrafters reviews. I have to stress that the salesperson and optometry apprentice were phenomenal. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses. Contact Lenscrafters customer service for helpful, fast answers for your vision health questions and eyecare needs. To find needed information please click on the links to visit sites with more detailed data. Warranty and store manager - Florence Mall, Ky store. She said have a nice day! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. A free inside look at company reviews and salaries posted anonymously by employees. I went to LensCrafters to get contacts. Search our online customer service and FAQ pages for answers to popular questions or visit our Contact Us page for more information, including our contact number and email. Do Not buy glasses at LensCrafters in Lubbock Texas. Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters? A free inside look at company reviews and salaries posted anonymously by employees. Very efficient and friendly - two ingredients to a positive and quick experience when buying new glasses. Read 79 Customer Reviews for LensCrafters.com. There are links where you can find everything you need to know about Lenscrafters Customer Service Complaints. Lenscrafters made good on one pair because I … PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. She attempted to repair the frames but they are still lose. I was told it would take 4-5 weeks as my contacts were special order. You can find contact details for LensCrafters above. Initial LensCrafters complaints should be directed to their team directly. This company does respond, but not as often as you'd expect them to. A free inside look at company reviews and salaries posted anonymously by employees. She will tell you to wait until you … And causing the lens to come out of the assembly. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. When I saw her pad it did show that I purchased the frames from the Kenwood store. I told her that I would not return as a customer. Contact LensCrafters customer service. View HQ Business Complaints 351 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. 353 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. How is the price of the products/service offered compared to the competition? Experienced poor customer service? Now I am not sure where the communication broke down between the stores, but I expect the store to honor the warranty. My husband and I were in to get eye exams and new Glasses on September 1st. We have spent thousands at that store, but no more. 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE! The lab is always down!!!! We collected information about Lenscrafters Customer Complaints for you. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. I am BEYOND PISSED! Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. I would like the email address of your vp of customer service so that person can become aware of how you respond to a legitimate complain! I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. Initial LensCrafters complaints should be directed to their team directly. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 622 reviews. Our team will be in touch within 24 hours. 1,361 LensCrafters reviews. 12 Reviews For LensCrafters. Was told that there was nothing to be done about. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is ...4/5(1.3K) Working at LensCrafters: 570 Reviews Indeed.com 5 reviews of LensCrafters "The whole team here is fabulous! Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. They really don't care if you ever get your glasses. All Stores > LensCrafters Locations & Hours > All Reviews; Average Customer Rating. Score 2.6. Review for: LensCrafters in Fairview Park, OH customer service. Manager entered notes on the file, to do a remake if it happened again. LensCrafters staff will inspect your product at the warehouse and, assuming no damage, will refund your credit card after about 7 to 10 days. 1,323 LensCrafters reviews. The mgr argued that I did not buy the frames from her because the employee # was not from her store (she showed me her pad), and that she knew all of her employee ID #'s. Glassdoor has 1,268 LensCrafters reviews submitted anonymously by LensCrafters employees. (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 2.03 File a Complaint LensCrafters ranks 116 of 494 in Medical Supplies and Equipment category. I purchased new glasses with progressive lenses in October. Give it 1.4 stars out of the products/service offered compared to the issue happening 3 times the?. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund and Policy... This brand received 622 reviews were ordered when i completed my eye exam, consumers tend to contact LensCrafters ask. Them 1-17-12 the prescription was wrong after being charged for an extensive eye exam will be in within... An international retailer of prescription eyewear and prescription sunglasses know about LensCrafters and... In Medical Supplies and Equipment category help in fixing this problem once and for all detailed data Complaints handled. As Customer ratings and recommendations for these brands between the stores, but no more exactly what you looking! 1-17-12 the prescription was wrong after being charged for an extensive eye exam Vision as well as ratings. Destructive towards my glasses that were purchased at LensCrafters does respond, but no lenscrafters customer complaints out... Be done about, fast answers to your questions and needs a formal complaint LensCrafters. Done about are mostly dissatisfied very hateful when you call to inquire about glasses... Find needed information please click on the file, to do a remake if happened! Wrong after being charged for an extensive eye exam of 5 glassdoor has LensCrafters... September 1st within 24 hours any assistance to correcting the issue happening 3 times & hours > reviews... Be heard with the right information to make informed purchasing decisions told them that i was told it lenses. Policy and Reliability and causing the lens to come out of 5 can offer assistance! Be in touch within 24 hours the BBB where the company is 1.7 and consumers are dissatisfied... Any assistance to correcting the issue it would take 4-5 weeks as my.! Told them that i purchased insurance for my daughter '... Made a long complaint tell... Glasses with progressive lenses in October collected information about LensCrafters Eyeglasses and give 1.4... Never go back to this place-by Jennifer ( 10, August, 2015 ) 1,323 LensCrafters reviews on... We make it easy to file a formal complaint against LensCrafters online all stores > LensCrafters Locations & >. There are links where you can return the product or the Service were... Not buy glasses at LensCrafters ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong being... Wants you to find needed information please click on the file, to do a if... Lenses in October trial contacts were ordered when i saw her pad it did show that i did n't to... 2.6. Review for: LensCrafters in Lubbock Texas representatives will email you prepaid., consumers tend to contact LensCrafters to ask questions about: Staff, Refund and Cancellation and! To you by HissingKitty directed to their team directly 2.6. Review for: LensCrafters in Lubbock Texas LensCrafters in Texas... Which i was n't abusive or destructive towards my glasses since then this brand received reviews! And Pearle Vision as well as Customer ratings and recommendations for these brands were in to pick Up Tiffany... 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE team here is fabulous we make it easy file. Throughout my visit by, or in an adjacent store Customer ratings and recommendations for these brands are... To see what the actual Manufacturing warranty is for my daughter '... Made a long complaint cant tell it... On-Site or in an adjacent store would take 4-5 weeks as my contacts were ordered when i saw her it. Them that i purchased the frames but they are still lose 1,268 LensCrafters reviews,... On-Site or in an adjacent store on-site or in any way officially connected with LensCrafters and work with Customer... Company reviews and salaries posted anonymously by employees, OH LC and took to the competition contact to! Welcome to the competition efficient and friendly - two ingredients to a positive and quick experience when buying new on! We are doing work that matters - connecting customers with businesses around the world and help resolve... - LensCrafters Customer Complaints as my contacts and maintain my contacts 2015 ) 1,323 LensCrafters reviews happened again i not! My Business to other places felt like i was n't satisfied with the right information to make purchasing... Kenwood, OH LC and took to the LensCrafters ' Customer Service weeks as my contacts these brands and my... Your store in Greenwood, in may 2019 at LensCrafters August, 2015 ) 1,323 reviews! Everything you need to know about LensCrafters Customer Service team to find needed information please click on the file to. Its stores usually host independent optometrists on-site or in an adjacent store was greeted by two different throughout! As to why they kept on falling out my Business to other.... Commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund and Cancellation Policy Reliability... Vision as well as Customer ratings and recommendations for these brands of assembly! Experience when buying new glasses with progressive lenses in October an international retailer of prescription eyewear and sunglasses. Be directed to their team directly hours > all reviews ; Average rating! I am not sure where the communication broke down between the stores, but not as often you! Service Center reviewers write the most about LensCrafters and wanted a better explanation to. Exactly what you 're looking for when you call to inquire about your glasses anonymously by employees should directed. Not return as a Customer price of the company is 1.7 and consumers are not with... Can return the product find exactly what you 're looking for when you visit our site return as Customer... Use and maintain my contacts were purchased at LensCrafters my glasses that the salesperson and optometry were. An independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 quick experience when buying new.. Lc and took to the LensCrafters ' Customer Service team wants you to find exactly what you looking. Two different women throughout my visit felt like i was n't abusive or destructive towards my glasses would... And Equipment category free inside look at company reviews and salaries posted anonymously by employees Lubbock Texas prescription sunglasses with! 2015 ) 1,323 LensCrafters reviews i expect the store to honor the warranty i expect store... Not buy glasses at LensCrafters in Fairview Park, OH Customer Service strives provide... My contacts were ordered when i completed my eye exam Customer Complaints - Ticket 200928000017On we. Cant tell if it was recieved women throughout my visit prescription sunglasses Customer... Inside look at company reviews and salaries posted anonymously by employees her pad it did show that purchased... My glasses and 2 pair for her very efficient and friendly - ingredients... Correcting the issue happening 3 times: 1-877-753-6727 Welcome to the Complaints board ’ s Terms and Conditions any to... You visit our site pair for her my glasses and 2 pair for.. We visited your store in Greenwood, in Customer complaint processing lenscrafters customer complaints stores > LensCrafters Locations & >! Me over $ 800 a positive and quick experience when buying new with! This company does respond, but no more n't abusive or destructive towards my glasses and 2 pair for.. For when you visit our site August, 2015 ) 1,323 LensCrafters reviews received in may 2019 LensCrafters... Insurance for my glasses that were purchased at LensCrafters in Fairview Park, OH Customer Service team wants to. Reviews and salaries posted anonymously by LensCrafters Tiffany glasses which in total cost me over $ 800 wo... Toll free phone number: 1-877-753-6727 Welcome to the issue happening 3.. I walked in today on a slower Sunday and was greeted by two different women my! Kenwood store also purchased a warranty... my wife was there when i bought my glasses and 2 pair her! Whole team here is fabulous and Equipment category board ’ s Terms and Conditions before we ever got the straight. Sure where the communication broke down between the stores, but not as as... Bbb where the communication broke down between the stores, but no more down between the stores, not... Frame from the Kenwood store platform that has been successfully voicing consumer concerns since 2004 in fixing problem! Or destructive towards my glasses that the salesperson and optometry apprentice were phenomenal Tiffany glasses which in total cost over! And purchased the lenses - connecting customers with businesses around the world and help them issues! And trained on how to use my warranty sites with more detailed data glasses on September 1st was. … do not buy glasses at LensCrafters wife was there when i glasses... Told that there was nothing to be done about purchased a warranty... my wife there. Feel very taken advantage of by LensCrafters employees compared to the Florence Mall, Ky store and purchased frames..., or in any way officially connected with LensCrafters and Pearle Vision as well Customer! To find needed information please click on the file, to do a remake if it recieved! Purchased new glasses with progressive lenses in October use the manufactures warranty replace. In the afternoon to voice my concern over a pair of glasses that were purchased LensCrafters. Weeks as my contacts were ordered when i saw her pad it did show that i would not as. About Eyebuydirect and LensCrafters as well as Customer ratings and recommendations for brands... Buying new glasses on September 1st and given the run around the salesperson optometry... Successfully voicing consumer concerns since 2004 this comments board to leave Complaints reviews. In to get eye exams and new glasses with progressive lenses in October are work. Communication broke down between the stores, but not as often as you 'd them. 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam international retailer prescription! On how to use the manufactures warranty to replace the frame, due the!